Contact
One inbox. A person reads it.
Usually answered the same day. No phone tree, no ticket number.
Start your subject line with this
It is the whole routing system.
A superfan
A code that wouldn’t scan, a charge you didn’t expect, a business that wouldn’t honor a live deal.
Tell us the business, the day and roughly the time. A screenshot helps most.
A parent
Your family page, a payout, a follower request, or anything about your kid’s privacy.
Anything about a kid’s safety or privacy goes to the front of the queue.
A local business
Listing your business, changing a deal, a redemption that looks wrong, or taking your name off our deals page.
If you’ve been named on our deals page and want to come off, say so and it comes off the same day.
A club, team or school
Bringing Superfan Deals to your families, or asking us what it involves.
Tell us roughly how many families you have.
Before you write
Some of it is already answered.
- Help — using a deal at the register, billing, cancelling, and what a family page shows.
- Pricing — the amounts, what each one includes, and the no-refunds policy in full.
- How it works — the four-minute version, one section per audience.
- Privacy — what we collect, who else sees it, and what a kid's page never shows.